How to remove your mail server from Hotmail black list

I came to office on Monday and the guy from accounts came and told me that he is not able to send any email to his Hotmail account. I shrugged and thought that our mail server may have gotten blacklisted and that could be the reason why he was not able to send his emails. I checked the blacklist status of my website on http://mxtoolbox.com and it came clean. I then sent an email to my Hotmail account and I got a Message Delivery Failure message with the following message.

Hotmail Blacklist Message

Hotmail Blacklist Message

I Googled and found that Hotmail has its own blacklist reporting service. The blacklist meant that we could not send any email to any Hotmail, Outlook and MSN email address and that is a big negative for our business as most people create accounts on these websites and we could lost money if we are unable to send them any email.

I then proceeded to https://postmaster.live.com/snds and logged in with my Hotmail account. I logged in fine but I was not able to view any data for my mail server. It seemed like I had to request access to my mail server so I could then review the data they have against it. I clicked on Request Access link and got the following page:

Request access to view IP address logs

Request access to view IP address logs

Enter the IP address and click Submit and Hotmail will display the email address accounts on which they can provide you access to the logs. This is necessary as Hotmail cannot provide access to thee logs to every one.

Select email address to view logs

Select email address to view logs

Once you select the email address (please note that the chosen address must exist),  you will receive an email from Hotmail requesting you to confirm giving access to the person who has signed in through his Hotmail email account (in this case myself).

Hotmail IP log access request

Hotmail IP log access request

Once you click on the link to give you access Hotmail provides you complete log of the emails sent from your mail server. This is how it looks.

IP log report on Hotmail

IP log report on Hotmail

Once you know the reason why your IP address is blacklisted you can fill out the following form giving complete details about your mailing process, privacy policy, unsubscribe procedure etc.

https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&scrx=1

Once you provide the complete details and you click on Submit button a ticket number will be generated like as follows

Ticket number

Ticket number

If all is well you will receive feedback on your ticket in the next 2-4 hours. I received reply after 30 minutes and the blacklist was removed promptly.

Hope the above helped some one.

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